This chapter, from The World Bank’s Legal Services for the Poor Best Practices Handbook, focuses on effective leadership and management policies and practices of legal service organizations. In their capacity as lawyers providing services to clients, they have the customary obligations of all lawyers: to provide zealous, high-quality representation to the people whose cases they have accepted. As service organizations, they have an obligation to extend their reach to as far as possible by doing their work in a way that empowers poor people and promotes lasting systemic change. In order to play these dual roles effectively, LSOs must have systems in place to ensure that quality standards are met, that staff are properly trained and supervised, and that progress is being made toward achieving organizational goals.